Due to COVID-19, we are not able to accept returns or exchanges at this time. Should you have any questions or have a concern about a product you’ve purchased, please consult our team at firstname.lastname@example.org
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. There is a 7-day grace period starting from the time the package is marked at "ARRIVED" for a full refund or exchange to be considered.
Promotions can not be retroactively applied to orders placed prior to the start of the promotion. For cancellation requests, please see our Order Cancellation policy.
Cancellation requests must be received within 24 hours of purchase. Although the product might not be shipped, the inventory of orders and pre-orders are processed in our system and we are unable to accommodate any changes after 24 hours.
Please direct all cancellation requests to email@example.com