Refund Policy

Returns

Due to COVID, we are not able to accept returns or exchanges at this time. Should you have any questions or have a concern about a product you’ve purchased, please consult our team at hello@jadorerosebear.com. We are always happy to help!

Defects

We aim to get it right the first time which is why we inspect each product 3-4 times throughout our quality control process. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. If you feel you have received a defective product, please contact us at hello@jadorerosebear.com with your order # and a photo of the product in question to open up a conversation on how we can make this right.

Promotions

Promotions can not be retroactively applied to orders placed prior to the start of the promotion. For cancellation requests, please see our Order Cancellation policy.

Order Cancellations

Cancellation requests must be received within 24 hours of purchase. Although the product might not be shipped, the inventory of orders and pre-orders are processed in our system and we are unable to accommodate any changes after 24 hours.

Please direct all cancellation requests to support@jadorerosebear.com

 

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